Tempo Golf Ltd

Effective date: 3 October 2026

These terms apply to memberships taken out on or after 3 October 2026. For members who joined before that date, they replace the previous terms from 14 November 2026.

1. Who we are

Tempo Golf Ltd is a company registered in England and Wales.

• Company number: 14174080

• VAT number: 422678586

• Address: 57-59 Lonsdale Road, London NW6 6RA

• Email: info@tempogolf.co.uk

2. About these terms

These terms apply to your membership of Tempo Golf Club and to your use of the club. They form a contract between you and us, so please read them before joining. Your membership begins when you accept these terms and we confirm your membership.

Our Rules of Play & Safety Guidelines set out the safety requirements for using the simulator bays and facilities. They form part of these terms and are available on our website and at the club. We may also ask you to follow rules displayed at the club or given to you by our team.

3. Your right to cancel when you join online

If you join online or over the phone rather than at the club, you have fourteen days from the day we confirm your membership to change your mind and cancel, for any reason. Tell us by email at info@tempogolf.co.uk and we will refund what you have paid, less a proportionate amount for any period you have already had access to the club.

This is separate from your right to cancel your membership at any time under section 8.

4. Membership types

We offer the following membership types. What each includes, and the current fees, are set out on our website.

• Bronze: 2 hours per month

• Silver: 4 hours per month

• Gold: 8 hours per month

• Platinum: 12 hours per month

Each tier is available as Off-Peak or Anytime. Off-Peak members may book Monday to Friday between 7am and 5pm. Anytime members may book any day between 7am and 10pm. Additional sessions beyond your allowance can be booked with current prices set out on our website.

Your membership is personal to you and cannot be used by anyone else. If someone else uses your membership with your knowledge or consent, we may suspend or cancel it. Memberships cannot be transferred to another person.

5. Fees and payment

A joining fee of £50 is payable when you join. It is not refundable, except where you cancel under section 3 or where we are in breach of these terms.

Membership fees are paid monthly by Direct Debit through GoCardless, taken on the same date each month. One-off purchases are taken through Stripe.

If a payment fails, we will let you know and try again. If it fails a second time we may charge a reasonable administration fee to cover the costs we actually incur, and we will tell you what that fee is before charging it. If payment remains outstanding after thirty days we may pass the debt to a collection agency and recover our reasonable costs of doing so.

If your account falls into arrears, your access to the club may be suspended until it is brought up to date.

6. Changes to fees

We may change membership fees. We will give you at least thirty days’ notice in writing before any change takes effect. If you do not want to continue at the new fee, you can cancel under section 8 before it applies.

7. Renewal

Membership runs on a monthly rolling basis and renews automatically each month on your payment date, until you cancel.

8. Cancelling your membership

You can cancel at any time by giving us thirty days’ notice by email at info@tempogolf.co.uk. Your next monthly payment will still be taken and your membership will run to the end of that period. No payments will be taken after that, and we do not refund part of a period.

If you rejoin later, a joining fee will apply.

9. Freezing your membership

We do not usually freeze memberships. If you are unable to play because of injury, please speak to the Club Manager and we will consider a temporary freeze on a case by case basis.

10. Opening hours

The club is normally open from 7am to 10pm, seven days a week. Opening and closing times are at the discretion of management and may vary, and we may extend our hours on certain days. We may also change our hours, or close the club or part of it, for maintenance, private events, staff training or other operational reasons. Where a closure is planned we will give members as much notice as we reasonably can.

11. Booking bays and lessons

Bookings can only be made while your membership fees are up to date. Bay sessions can be booked up to seven days in advance for all membership types. Lessons can be booked up to three months in advance. Session allowances are set out in section 4.

Bookings are made through our booking system and are subject to our Booking Terms. Please register your arrival with a member of the team.

If you need to cancel a booking, please do so at least twenty four hours before it is due to start. Cancellations made with less than twenty four hours’ notice, and bookings you do not attend, will count against your session allowance. If something unexpected comes up, speak to the Club Manager and we may return the time to your account at our discretion.

Where a booking has been paid for separately rather than taken from your session allowance, for example a lesson, an additional session, guest fees or a Pitch and Platter, that payment is non-refundable if the booking is not cancelled at least twenty four hours before it is due to start.

12. Guests

Members may bring guests. A guest fee applies, charged per guest per hour and payable at the time of booking or on arrival. Current prices are available from our team and shown when you book. Guests must complete our guest registration form before playing. You are responsible for your guests while they are at the club, including making sure they are aware of the Rules of Play & Safety Guidelines and any supervision requirements before they play, and that they follow reasonable instructions from our team.

13. Coaching

Only coaches engaged or authorised by us may give lessons or coaching at the club. Members must not arrange coaching at the club with anyone else, and must not pay a coach directly for a lesson taking place at the club.

14. Health, safety and participation

Members and their guests must comply with our health and safety requirements, our Rules of Play & Safety Guidelines, and reasonable instructions given by our team at all times while on the premises.

Golf and golf simulator activities involve inherent risks associated with the nature of the sport, including risks arising from club use, ball impact, movement within the bay and the actions of other participants. By making a booking or taking part in golf activities at Tempo you accept those inherent risks and agree to follow our Rules of Play & Safety Guidelines, safety signage and reasonable staff instructions. Members and guests must use the facilities and equipment responsibly.

We may refuse entry, stop participation, suspend access or ask a member or guest to leave where reasonably necessary for health and safety, security or behavioural reasons. This includes where a person’s behaviour or apparent condition may place themselves, other members, guests or staff at risk, including where they appear to be under the influence of alcohol or drugs.

We take reasonable care to provide and maintain a safe environment, facilities and equipment. Our responsibility to you, and the limits on it, are set out in clause 24.

15. Health

Please tell us before you play if you have an injury, medical condition or are pregnant, where it may affect your ability to take part safely. If you feel unwell at any point, stop and tell a member of the team.

If you are unsure how to use any of our equipment, please ask.

16. Accessibility and emergency evacuation

We are committed to making reasonable adjustments so that customers can access and enjoy our facilities safely. If you or anyone in your party has any accessibility or assistance requirements that may affect their ability to access, move around or evacuate the premises safely in an emergency, please let us know when booking or as soon as reasonably practicable before your visit. You do not need to provide a medical diagnosis, only the information you consider relevant to the assistance required.

We will use this information to make reasonable arrangements for your visit and, where appropriate, to make sure relevant staff are aware of any assistance that may be required during an emergency evacuation. If your requirements change, or you have any concerns about accessibility or evacuation, please contact us.

17. Children and young people

Children and young people under 18 may take part at Tempo subject to the age, supervision and safety requirements set out in our Rules of Play & Safety Guidelines and our Safety Rules for Children Using Golf Bays, as amended from time to time. Both are available on our website and at the club.

Members and guests bringing children or young people to Tempo are responsible for making sure they are aware of and comply with the applicable supervision and safety requirements. This does not affect our own responsibility to take reasonable care.

Young people aged 16 and 17 may attend independently only where written parental or guardian consent has been provided and is held by us.

Junior coaching and other organised junior activities are subject to separate rules, consent requirements, supervision arrangements and safeguarding procedures.

18. Junior memberships

A membership for anyone under 18 must be taken out and held by a parent or guardian. The parent or guardian is the contracting party under these terms, is responsible for payment, and is responsible for making sure their child understands and follows these terms and our Rules of Play & Safety Guidelines. Where their child is to attend without an accompanying adult, the parent or guardian must complete and return any consent form we require before that happens, and must tell us promptly if anything relevant changes.

19. Junior participants

Where required by Tempo, a parent or guardian must complete the applicable Junior Coaching Consent Form and any other required forms before a child participates in a junior coaching session. Parents and guardians are responsible for providing accurate and current information relevant to their child's safe participation, including any medical, allergy, medication or additional support information requested by Tempo, and for notifying Tempo promptly of relevant changes. Where Tempo reasonably considers that information or arrangements necessary for a child's safe participation have not been provided or put in place, Tempo may postpone, restrict or refuse participation until appropriate arrangements have been established. Personal information provided in connection with junior activities is handled in accordance with Tempo's Privacy Notice.

20. Behaviour at the club

We want the club to be enjoyable for everyone. We may refuse entry, ask you to leave, or suspend or end your membership if you behave in a way that is abusive, threatening, unsafe or seriously disruptive, or if you damage our property.

We are a licensed premises and operate Challenge 25. Our team may refuse to serve alcohol and may ask for identification.

Smoking and vaping are not permitted anywhere in the building.

Please respect other members’ privacy when using cameras, phones or video.

21. Ending your membership

We may end your membership immediately if you seriously or repeatedly break these terms. If we do, we will not take any further payment from you. Otherwise we may end your membership by giving you thirty days’ notice, and we will refund any fees covering a period after it ends.

22. Parking

There is one parking space outside the club, occasionally more. It is available on a first come first served basis and we cannot guarantee it will be free. Vehicles and their contents are left at your own risk. This does not affect our responsibility for loss or damage caused by our negligence.

23. Personal property

Please look after your belongings. We are not responsible for loss or damage to your property at the club unless it is caused by our negligence or our failure to meet our obligations to you.

24. Our responsibility to you

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the services we provide.

If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer as a result, provided it was foreseeable. We are not responsible for loss or damage that is not foreseeable, or for any loss caused by you failing to follow these terms or reasonable instructions from our team. That includes injury, loss or damage arising from a failure to follow the Rules of Play & Safety Guidelines, misuse of equipment or facilities, or taking part while under the influence of alcohol or drugs.

25. Your information

We handle your personal information in line with our Privacy Notice, which is available on our website and explains what we collect, why, and what rights you have. CCTV operates at the club for the purposes described there.

26. Complaints

If something is not right, please speak to the Club Manager or email info@tempogolf.co.uk. We will acknowledge your complaint within two working days and do our best to resolve it quickly.

27. General

We may transfer our rights and obligations under these terms to another organisation. We will tell you if we do, and your rights will not be affected.

If we delay in enforcing these terms, or choose not to enforce them on one occasion, that does not prevent us from doing so later.

If any part of these terms is found to be unenforceable, the rest will continue to apply.

We may change these terms. We will give you at least thirty days’ notice of any change that affects you, and if you do not accept it you can cancel under section 8. Our Rules of Play & Safety Guidelines and safety requirements may be updated at any time and apply as soon as we tell you about them.

28. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of the country in which you live.