Privacy Notice.
Tempo Golf Ltd
Last updated: 3 October 2026
This notice explains what personal information we collect, how we use it, and what rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018. It applies to our website, our booking and membership systems, and to information we collect when you visit the club.
1. Who we are
Tempo Golf Ltd is the data controller for the information described in this notice. We are a company registered in England and Wales.
Company number: 14174080
Registered address: 57-59 Lonsdale Road, London NW6 6RA
ICO registration reference: ZC130352
Contact: info@tempogolf.co.uk
We are an indoor golf club offering simulator golf, coaching, events and food and drink. If you have any questions about this notice or about how we handle your information, please contact us at the address above.
2. Information we collect
Information you give us
Name, email address and phone number
Booking and membership details, including the sessions and lessons you book
Payment details. Full card and bank payment details are collected and processed directly by our payment providers and are not stored by us. We do keep limited transaction information, such as payment status, transaction references and associated billing records.
Details you give us when you visit as a guest of a member, including your name and email address
Any information you choose to share when you contact us or enter a competition, event or programme
Information we collect automatically
IP address, browser type, device type and operating system
Pages visited, time spent on pages and the website you came from
We collect this through analytics cookies, and only where you have agreed to them.
Information we collect at the club
Records of your visits, bookings and guest sign-ins
CCTV footage, if you enter areas covered by cameras
Details of any accident or incident involving you, which we are required to record
Accident and incident records may include information about your health. We only collect this where it is necessary to protect someone’s vital interests, to meet our legal obligations in relation to health and safety, or to establish, exercise or defend a legal claim.
3. Why we use your information, and our lawful basis
Under UK data protection law we need a lawful basis for using your information. Ours are as follows.
To provide our services
Managing your bookings, membership and lessons, taking payment, sending confirmations, and responding to your questions. Our lawful basis is performance of a contract with you, or taking steps at your request before entering into one.
To run the club safely
Keeping records of visits and guest sign-ins, recording accidents and incidents, and operating CCTV. Our lawful basis is our legitimate interests in keeping members, guests and staff safe and in protecting our property, and compliance with our legal obligations under health and safety law.
To send you marketing
Sending news, offers, events and updates by email. Our lawful basis is your consent. We may also send information about our own similar services to existing customers, relying on our legitimate interests, where the soft opt-in requirements under the Privacy and Electronic Communications Regulations are satisfied. You can opt out when you give us your details, using the unsubscribe link in any email, or by contacting us.
To improve our website and services
Understanding how the website is used and how our services are performing. Our lawful basis is your consent, given through our cookie banner.
To meet our legal and regulatory obligations
Keeping accounting and tax records, meeting our obligations as a licensed premises, dealing with insurance matters, and handling legal claims. Our lawful basis is compliance with a legal obligation, and our legitimate interests in establishing, exercising or defending legal claims.
To administer junior coaching and activities
We use information about children and young people and their parents or guardians to administer junior coaching and other junior activities, manage participation, communicate with parents and guardians, manage attendance, authorised collection and independent attendance arrangements, and maintain appropriate safety and participation records. Depending on the particular processing involved, our lawful basis may be performance of a contract or taking steps in connection with a contract, our legitimate interests in safely and effectively administering our junior activities, or compliance with our legal obligations.
Junior health and additional needs information
Where necessary for junior activities, we may process relevant health, medical, allergy, medication, disability or additional needs information to assess and make appropriate arrangements for a child's safe participation. Where this information is necessary in connection with the junior coaching service requested, our lawful basis under Article 6 of the UK GDPR is performance of a contract or taking steps in connection with that service (Article 6(1)(b)). For the routine processing of health information provided through our Junior Medical and Additional Needs Form, we rely on explicit consent under Article 9(2)(a) as our special category condition. Other lawful bases and, where applicable, special category conditions may apply where information is processed for a different purpose, including responding to a medical emergency, safeguarding a child, complying with a legal obligation, or establishing, exercising or defending legal claims.
4. Who we share your information with
We do not sell your information. We share it with providers who process it for us under contract. Some, including our payment providers, also act as controllers in their own right for parts of what they do, and handle your information under their own terms. The categories of provider we use, and our current providers in each, are:
Website hosting: currently Squarespace
Booking and scheduling: currently SimplyBook.me
Payment processing: currently GoCardless for recurring memberships, Stripe for one-off payments, and Clover for card payments taken at the club
Online forms: currently Typeform for guest sign-in and membership sign-up, and Jotform for junior coaching administration
Email marketing: currently Klaviyo
Website analytics: currently Google Analytics
Simulator technology and player profiles: currently TrackMan
Our providers change from time to time. You can ask us at any time for an up to date list.
We may also share your information with our insurers, brokers and professional advisers where necessary, and with the police or other authorities where we are required to do so by law.
5. Sending information outside the UK
Some providers process personal information outside the UK. Where a restricted transfer takes place, we use a transfer mechanism permitted by UK data-protection law, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses. Where required, we assess whether the protection provided is not materially lower than the protection available under UK law.
You can ask us for more detail about the safeguards that apply by contacting us.
6. How long we keep your information
Booking and membership records: for the duration of your membership or relationship with us, and for six years afterwards
Accounting and payment records: six years from the end of the financial year they relate to
Marketing contacts: until you unsubscribe
Guest sign-in records: for as long as necessary in connection with the visit and any related safety, incident or membership matter
Accident and incident records: normally three years from the incident. Records may be kept for longer where the incident involves a child, a safeguarding concern, an insurance matter, a legal or regulatory requirement, or an actual or reasonably anticipated complaint or claim. The applicable period is determined under our retention schedule
CCTV footage: 31 days, unless retained for a specific incident
Junior coaching records: for the duration of the child's participation in junior coaching and normally for up to six years afterwards, where necessary for the administration of the coaching relationship and to deal with subsequent queries, complaints or claims
Junior medical and additional needs information: kept up to date while required for the child's participation, health, safety or support. Routine medical and additional needs information will normally be deleted within three months after the child's junior coaching ends. Information may be retained for longer where there is a specific reason to do so, including in connection with an accident or incident, safeguarding concern, complaint, insurance matter or actual or potential legal claim
Independent attendance and collection permissions: retained while the relevant arrangement applies and, where necessary, as part of the child's junior coaching record afterwards
Photography and video permissions: records of permissions and withdrawals are retained for as long as necessary to manage the relevant use and demonstrate the permissions that applied
Junior session attendance records: routine attendance records form part of the child’s junior coaching record and are normally retained for six years after the child’s participation ends. Where a record is relevant to an accident, incident, safeguarding concern, complaint, insurance matter or actual or potential legal claim, the relevant record may be retained for longer under the applicable retention arrangements.
Safeguarding records: retained separately and securely for a period determined according to the nature of the safeguarding matter, applicable safeguarding guidance and the reason the information needs to be retained. Safeguarding records are not automatically subject to the general junior coaching retention period
These periods are kept under review and may change where we have a legal reason to keep information for longer.
7. Cookies
We use cookies to make the website work, to remember your preferences, and to understand how the site is used.
Cookies that are strictly necessary for the website to function are set automatically. All other cookies, including analytics and marketing cookies, are only set where you have given consent through our cookie banner. You can change or withdraw your cookie preferences at any time using the link in the footer of our website.
8. Your rights
Under UK data protection law you have the right to:
Be told how we use your information, which is what this notice is for
Ask for a copy of the information we hold about you
Ask us to correct information that is wrong or incomplete
Ask us to delete your information, where there is no good reason for us to keep it
Ask us to restrict how we use your information while a concern is resolved
Object to us using your information where we rely on legitimate interests, and to object to direct marketing at any time
Ask us to transfer your information to you or another provider in a portable format
Withdraw your consent at any time, where we rely on consent
To exercise any of these rights, email info@tempogolf.co.uk. We will respond within one month.
We do not make any decisions about you using automated processing alone.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. We would ask you to raise it with us first so we have the chance to put things right.
If you believe that Tempo Golf Ltd. has not handled your personal information properly, you can make a data-protection complaint by emailing info@tempogolf.co.uk. We will acknowledge your complaint within 30 days, investigate it appropriately, keep you informed where necessary and tell you the outcome without undue delay. You also retain the right to complain to the Information Commissioner’s Office.
9. Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including access controls, and we only work with providers who commit to appropriate security standards. No method of transmitting information over the internet is completely secure, so we cannot guarantee absolute security, but we take our obligations seriously and will notify you and the Information Commissioner’s Office where we are required to do so following a breach.
10. Children and junior coaching
We run junior coaching sessions and welcome children and young people at the club. Where a child or young person participates in junior coaching or other junior activities, we may collect personal information about the child and their parent or guardian. This may include the child's name and date of birth, parent or guardian contact details, emergency contact details, participation and consent records, authorised collection and independent attendance arrangements, and photography or video preferences. Parents and guardians providing another person’s details must tell that person that their information has been given to Tempo Golf Ltd. and direct them to this Privacy Notice.
Health and additional needs information
Where necessary for a child's safe participation, we may collect information about medical conditions, allergies, medication, disabilities, additional support needs or other relevant health information. We ask parents and guardians to provide only information that is relevant to the child's participation, health, safety or support needs. Health information is special category personal data under UK data protection law and is subject to additional protections.
For routine health information provided through our Junior Medical and Additional Needs Form, we obtain the parent's or guardian's explicit consent to process that health information for the purpose of assessing and making appropriate arrangements for the child's safe participation. Further information about our lawful basis and special category condition is provided in Section 3. Parents and guardians may withdraw this explicit consent by contacting us. Withdrawal will not affect processing that took place lawfully before consent was withdrawn. Where relevant health information is necessary for us to make appropriate arrangements for a child's safe participation, withdrawal may mean we need to review whether or how the child can continue to participate safely. Different lawful bases and, where applicable, special category conditions may apply where information is processed for another purpose, including responding to a medical emergency, safeguarding a child, complying with a legal obligation, or establishing, exercising or defending legal claims.
Access to health and additional needs information is restricted to those who need the information for the child's safety, support or management of the activity. Relevant information may be shared with appropriate staff or coaches where necessary and, where appropriate, with emergency services or relevant safeguarding authorities where permitted or required by law. Parents and guardians are responsible for telling us promptly if information relevant to their child's health, medication, allergies, safety or support needs changes.
Emergency contacts and authorised collection persons
Where a parent or guardian provides another person's details as an emergency contact or authorised collection person, we receive that person's personal information indirectly from the parent or guardian. We use this information only where reasonably necessary in connection with the child's attendance, safety, collection arrangements or an emergency.
Photography and video
Where we seek consent to use photographs or video for promotional purposes, this is optional and will not affect the child's ability to participate. Consent may be withdrawn at any time by contacting us. Withdrawal will not affect processing that lawfully took place before consent was withdrawn.
Service providers
We may use third party service providers to help us securely collect, store and administer junior information, including online form providers. Further information about the categories of providers we use is provided in Section 4.
Access to junior information
Access to junior information is restricted to members of our team who need the information for their role. We retain junior information only for as long as necessary for the purposes for which it was collected. Further information about our retention arrangements is provided in Section 6.
Exercising rights on behalf of a child
Children and young people have rights over their own personal information. A parent or guardian may exercise those rights on the child’s behalf where the child authorises this or where it is appropriate because the child does not have sufficient understanding to exercise the right independently. We will consider the child’s age, maturity, understanding and best interests before responding.
11. Changes to this notice
We may update this notice from time to time. The version on this page is always the current one, and the date it was last updated is shown at the top. Where changes are significant, we will let members know by email.
12. Contact us
Tempo Golf Ltd
57-59 Lonsdale Road, London NW6 6RA